FREQUENTLY ASKED QUESTIONS

PRINTS

How do time-limited releases work?

Time-limited releases will be pre-announced via our mailing list and made available for purchase during a specific time period. Some releases will have a certain set number of editions and other editions will be sized based on the number of prints we sell during the time period of the release. Everyone who orders during the release gets a print. We will never re-print an edition of its size, once it has been made available for a timed-release sale.

How are prints Shipped

Prints are shipped rolled up in sturdy tubes. If we offer a framed print option, these are packaged in a sturdy box.

ORIGINALS

Do you seal your originals with anything?

We do not.  I know there is an acrylic spray or some people use hair spray to seal their pressed flower art.  However, we don't love the idea of working with spray cans nor do we like the idea of the added waste to the environment.  Sprays can alter the color, burn very thin petals, and shrivel up certain elements because of the chemicals. 

We appreciate how these pieces naturally age as the years go by. We aren't in the business of battling organic materials to try to figure out how to make them last forever.  The flowers will last for decades, though their colors change.  Kind of like a human body ;-).  

If originals aren't your cup of tea, please check out our upcoming print releases!

Do you ever sell your originals

Yes we do! 

The best way to learn about if we ever offer originals for sale is to join our email list.

Will the Original Flowers (not prints) keep their color? PLEASE READ!!

With the appropriate care by you, pressed flowers are able to maintain their natural color for many years by hanging the art in a spot with indirect sunlight, not hanging it in bathrooms or above a fireplace, but some degree of fading will occur and colors will become more muted. Certain pigments in pressed flowers may lose their color quicker than others. 

Flowers are an organic matter and it is very natural for them to lose color. When purchasing an original, you should understand this, expect it, and embrace it. The essence of the flowers and design will be there for decades.

One option for those who purchase an original that want to remember the original colors is to purchase a print as well.

Do you take Commissions?

We are closed for commissions. If you are interested in an original piece, please join our mailing list as that is where you would be notified of any originals we produce and list for sale.

Please feel free to follow us on Instagram as you will probably see works in progress throughout the year that will potentially be listed for sale.

SHIPPING

INCORRECT ADDRESS ENTERED UPON CHECKOUT

If you have entered the wrong address upon mistake, you will need to quickly contact us about this, so we can change the order to your correct address in our system before the shipping takes place.

There is no way for us to recall the parcel, once it's been picked up by our carrier.

Send us a message ASAP, and make sure to include your name, your order number, and the correct address you want you items shipped to.

If your order has already been shipped you will need to contact the carrier's postal service in your country, to redirect the package to your correct address.

When placing your order, please take a few moments to verify that the shipping address you have provided is correct. We cannot assume responsibility for shipping charges, additional shipping charges, or replacing items that are mis-delivered because of an incorrect or undeliverable address entered at the time the order was placed.

Customs and Import Taxes

Flower Press Studio is not responsible for other countries import customs/taxes/duties. Our international shipping charges do not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed upon delivery.We’re not involved in this process, and thus not responsible for any delays due to customs. 

If we receive a returned international package due to import taxes not being paid and you choose to not have your order reshipped, we will issue store credit and depending on the size and length of time it took to return to us, you may be subject to no store credit or a restocking fee deducted from your store credit.

Shipping times

Generally, shipping times take 2-4 weeks after the order has been fulfilled by us. 

Estimated delivery times are not guarantees and items will sometimes get tied up in customs.

Delivery times will vary depending on your location. You’ll get an email from us when your order ships, with tracking information.

LOST OR DAMAGED ITEMS

Damaged item

Keep all original packing materials as they may be needed for insurance investigation purposes. Email info@flowerpressstudio.com to let us know about any damage ASAP. Please include pictures of the packaging and the the damaged item. 

Please follow these criteria:- 

  1. Provide us with your order number
  2. Attach a photo/s of the damaged item and packaging
  3. Email the above to info@flowerpressstudio.com

RETURNS

RETURNS

We are unable to accept returns on prints as they are made for you, one at a time. Nothing is mass produced here.

Wrong Product Received

If you receive a different item than the one you ordered, please email us at info@flowerpressstudio.com:

  1. Provide us with your order number
  2. Attach a photo of the incorrect product
Is my Shipment lost

If the shipment of your order seems to take its sweet time, it is usually waiting to be released for delivery at the Customs office or has been delayed by bad weather. In the unusual case that your order seems to have been stuck in transit (meaning there is no movement from a single location on your tracking number for over 2 weeks), please contact us at info@flowerpressstudio.com and we can try and see what is going on.

Can't find what you're looking for?

Send us an email to tell us and we will get back to you as soon as possible. Be sure to include a detailed message.

Please email us at info@flowerpressstudio.com