Política de reembolso

Originals:

Flower Press Studio does not offer returns or exchanges.

Prints:

Environmental policy
We work with a fully end-to-end carbon-neutral printing partner, so all prints and framed
artworks (and their delivery) are certified carbon neutral.
All papers and wood-based materials are sourced from Forestry Stewardship Council-certified
sustainable sources. Packaging materials have been carefully selected to reduce the impact on
the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are
kept to a minimum and all packaging materials are sustainably sourced, being a mixture of
recycled, recyclable or biodegradable materials.

Shipping
We provide global shipping for all prints and framed artworks to almost every country in the
world. Should your address not be accepted at checkout, please contact us and we will try to
find a solution.
Orders are dispatched within 3-5 days working days. Thereafter, they should arrive within 1 to 4
days to the UK or Europe, 2 to 5 days to North America, and 5 to 7 days to Australia/New
Zealand. Other destinations may vary - please allow up to 2 weeks for delivery. Once your order
is shipped, you will receive a tracking number via email.
You will receive a tracking number via email upon dispatch. All shipments are made using the
most efficient and cost-effective shipping route, via Royal Mail, Deutsche Post, and DHL.

Customs
We have duty-free delivery to the US, UK and EU.
Customers in other countries may have to pay a Customs clearance fee as required by your
port of delivery.

Returns on damaged or lost artwork
In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with
pictures of the damage. Once confirmed, we will endeavor to replace the edition, free of cost.
In the event that we are unable to replace the edition, we will arrange a refund upon receiving
the returned damaged artwork and the corresponding Certificate of Authenticity (where applicable).

Other Questions or Concerns?
Please contact me at info@FlowerPressStudio.com with any other questions.